What is loQsea.com?
loQsea.com is a web-platform where you can
find local products & services,
which will be delivered wherever you want!
What does loQsea mean?
loQsea = (abbreviation in spanish for "lo-que-sea") means: "Anything".
Our intention is to offer you ANY local product or service that you may need!
What measures are we taking during this pandemic?
All our Heroes (Shoppers) are delivering with protective masks
and use hand sanitizer and disinfectant wipes during the whole
process of the order.
- Now our local clients can also pay their orders online.
We launched the option of "Zero-Contact" Delivery, where your
order is left on your doorstep (request this option with your
Hero!) *Only applicable for orders paid online.
We have provisionally eliminated the need for our customers to
sign when receiving their order.
We will add new services for our local clients that will be
aligned with the current situation (express delivery, laundry
delivery, improved restaurant and pharmacy section etc.)
What measures can you take during this pandemic?
Always choose to pay online if possible, this way you will lower
the physical interaction; protecting yourself, our shoppers, and
Request the "Zero-Contact" Delivery; this way you will be
notified when your order is outside your door and you will be
able to pick it up, without the need to interact with the
Always make sure to disinfect your perishables and wash your
hands after putting away your order.
Why use loQsea.com?
live in Playa del Carmen or you are on holidays, forget about
waiting in long lines at the supermarket, or visiting various
stores to get the best local products! Through loQsea.com you
can do your groceries from any mobile device and delegate this
task to a passionate team who works with the top local businesses
to deliver you the best of Playa.
Variety of payment methods!
Pay for your purchase online with any credit/debit card or
through Paypal. Do you prefer to pay upon delivery? Don't worry,
our personnel will bring the mobile card terminal, so you can make
the payment with any debit/credit card on site, or you can pay in
We stand behind our service 100%!
We are so confident you will be delighted by the quality of our
service, that we stand behind it 100%! Please let us know if you
are unsatisfied with any aspect or your purchase and we will
commit on finding a solution you'll be pleased with.
We care about the environment!
At loQsea.com we make an effort to contaminate the
environment and our community as little as possible. We try to
make our whole administration digital: from the communication with
our clients and employees to our accounting. Likewise, our
operation is subject to the same standard: we develop multiple
delivery routes which are chosen by our clients, to affect our
surroundings as little as possible. Additionally, the groceries
are delivered in re-usable bags, which will be exchanged for new
ones on your next delivery.
How much does the service cost and when will I get my purchase?
Shipping and Delivery:
Resident Client Program:
Upon validation of an official
document stating you are a resident of Playa del Carmen, you will benefit from a special rate, depending
on your purchase amount. Visit the following
How do I pay?
Pay online from the security of Stripe. We accept
any type of card.
Pay from the security of PayPal. You can use any type of card:
MasterCard, Visa, Visa Electrón, Maestro, American Express,
Discover and Aurora!
Cash Upon Delivery:
If you prefer, you can pay in cash post-delivery!
Am I within the delivery area?
* If you reside outside the coverage area, please contact us at
email@example.com and we will do our very best to deliver
How do I change or cancel an order?
Once you have made an order, you can change or cancel it, as long
you notify our Customer Service Team 6 hours prior to your
Our Customer Service Team can be contacted through: Whatsapp/SMS
984 8043872, Chat, or E-mail firstname.lastname@example.org. In either
case, you will be responsible to make sure our team has received
your notification, either through a verbal or e-mail confirmation.
Although we will do everything possible, for logistical reasons,
loQsea.com can not guarantee that the changes received
outside the required time minimum, will be applied. In these
cases, we reserve our right to accept said changes or not.
What do I do if I forgot my password?
How can I change my shipping address information?
How can I see the status of my order?
Access the link
site of our webpage.
How do I search for a product?
You can enter the product directly into the search bar or look
through the main categories!
Hoy do I add a product that is not in your catalogue?
You can add any product that you don't find on our page by accessing the grey button
"Add missing Product"
located in the center of all product pages. We will do our best to
get it for you!
Why are some of the delivered products different
than the ones
from my original order?
This can be due to the fact that some products might not be
available at the time.
In these cases we proceed to deliver the most similar product to
the one you ordered. You will always have the option not to accept
the chosen product/s. In case you already paid the total amount of
the purchase beforehand, and decide not to accept the replaced
items, we will proceed to refund the cost of said articles with
loQsea Points or through the same way your payment was made.
Why is the total amount to be paid upon delivery
the one form the original order?
You might have added extra products that were not in our
catalogue, some of the items may have not been available, or the
products that were not available were replaced by products with
different prices. In any case, the price of some articles on our
webpage is an approximate: the exact price will be updated once
it is delivered by our suppliers. You will always have the
option not to accept the chosen product/s; in case you paid the
total amount of the items purchased beforehand, and decide not
to accept them, we will proceed to refund the cost of said
articles with loQsea Points or through the same way your
payment was made.
I did not find the answer to my question. What shall I do?
Please click on the online chat on the right bottom part of our web page or write us
email@example.com. We are here to serve you!